Frequently Asked Questions
Everything you need to know about shopping with Nayomi
What is Nayomi's shipping policy?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Free shipping is available on all orders over $75.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be unworn, unwashed, and have all original tags attached. Please visit our Returns Portal to start your process.
What payment methods do you accept?
Nayomi accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our charts for the best fit, as sizing can vary between collections.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
Nayomi is committed to ethical fashion. We use a mix of organic cotton, recycled polyester, and sustainable dyes across our latest collections to reduce our environmental footprint.